We're Ready to Assist You
Do you have questions or require help with your recent fashion find? Our committed support team is on standby to provide you with the assistance you need. We value your experience at Meiza and are dedicated to ensuring your satisfaction.
Reach Out to Us
For any inquiries, feel free to email us at [email protected]. We aim to respond to your emails promptly and efficiently.
Alternatively, please use the contact form provided below to send us a direct message. We are committed to getting back to you as quickly as possible during our support hours.
Our Support Availability
Weekdays: Monday to Friday, from 8:00 AM to 5:00 PM (Local Time)
Response Expectation: We endeavor to reply within 1-2 business days. Please allow up to 2-3 business days during busier periods.
Frequently Asked Questions
Before reaching out, you might find answers to your questions in our frequently asked questions section. This can provide you with immediate solutions to common queries.
- Order Dispatch Time: Typically, orders are processed and prepared for shipment within 5-7 business days.
- Locating Tracking Details: Once your order is shipped, a confirmation email containing your tracking information will be sent to you. You can also track your shipment here by entering your order details.
- Tracking Status Updates: Please allow up to 7 business days for tracking information to be updated in the system. Transit or customs delays may occasionally affect tracking updates. If no updates are visible after 10 business days, please contact our support team.
- Modifying Order Details: For address or product modifications, please notify us within 2 hours of placing your order. Changes may be limited after 6 hours due to processing commencement.
- Order Cancellation Policy: You can request to cancel your order within 2 hours of placement via your order confirmation email. Cancellation requests after 6 hours are not guaranteed as processing may have begun. For more details, please refer to our Returns and Refunds policy.
Send Us a Message
If your query is not addressed in our FAQs, or if you require further assistance, please complete the form below. We will respond to your message as soon as possible.