Refund and Returns Policy

Not Quite the Right Fit?

If your recent fashion purchase from Meiza isn't what you expected, perhaps it's not the perfect size or style for you, please contact our dedicated support team at [email protected]. We're ready to assist you with your request and guide you through the next steps to make your experience delightful.

To help us process your request quickly and efficiently, kindly include a snapshot of the item you received and a brief note explaining what didn't meet your expectations. Your feedback is invaluable in helping us enhance our product offerings and service quality.

Important Timeframe:

Please note that requests for returns or exchanges must be initiated within 14 days from the date you received your order. Regrettably, we are unable to process requests made after this 14-day period.

Received a Flawed Item?

In the unlikely event that you receive a garment with a defect or damage that occurred during production or transit, please reach out to us immediately. We take full responsibility for ensuring you receive items in pristine condition.

To expedite the resolution, please attach clear photographs highlighting the specific flaw (e.g., seam issues, fabric imperfections). Photos should be taken on a flat surface with any tags or problem areas clearly visible. Once we verify the issue, we will promptly arrange a replacement for you. In most cases, returning the defective item will not be necessary. These images are crucial for our quality control processes and help us prevent similar issues in the future.

Warranty Limitations:

Our guarantee exclusively covers manufacturing defects and does not extend to:

• Damage resulting from accidents.
• Mishandling of the garment.
• Typical wear and tear from regular use.
• Fading of color or material due to prolonged sun exposure.
• Alterations or modifications made post-purchase.

Time-Sensitive Claims:

The same 14-day policy window applies to damaged or defective items. If more than 14 days have passed since you received your purchase, we may not be able to offer a full refund or replacement.

Order Did Not Arrive?

If your stylish order from Meiza hasn't arrived within the expected delivery timeframe, you are eligible to request a refund or a replacement. Please contact our customer support team with your order details, and we will prioritize your case to resolve the issue without delay.

Important Considerations:

• Claims for non-receipt must be initiated within 2 months from your order date. Beyond this period, order tracking information may become unavailable, which may limit our ability to assist you.
• Refund processing typically takes between 5 to 10 business days to reflect in your account, depending on your financial institution's processing times.

Refund Processing Time

Refunds will be issued to your original payment method used for the purchase. After we process your refund, please allow some additional processing time for your bank or payment provider to deposit the funds back into your account. Below are estimated timelines:

If you do not see the refund in your account after the indicated timeframe, please contact your bank or card issuer directly for further assistance.